FREQUENTLY ASKED QUESTIONS
Can I customize products in my order?
What is your processing time?
Our standard processing time is 1-5 business days. You’ll receive an estimated shipping date when your order is placed.
Do you offer international shipping?
Yes, we ship worldwide! Shipping times and costs will be calculated at checkout based on your location.
Can I change or cancel my order?
Since our products are made to order, we cannot change or cancel orders once processing begins. However, feel free to reach out, and we’ll do our best to help.
What is your return and exchange policy?
We offer returns and exchanges within 14 days of receipt. If you’re not satisfied or receive a damaged item, please contact us within this period. We’ll work to resolve the issue by sending a replacement or issuing a refund.
What should I do if my item arrives damaged?
If your item arrives damaged or defective, please contact us with photos of the issue. We’ll work quickly to resolve it, either by sending a replacement or issuing a refund.
How can I contact you?
You can reach us through Etsy messages or email us at support@kimberandgray.com. We aim to respond within 24 hours.
Do you offer bulk or wholesale orders?
Yes, we do! For bulk or wholesale inquiries, please contact us with details, including quantity and any specific needs. We’ll provide a quote and estimated processing time.